Session Date: April 23, 2021
Session Description: This session will present the main themes and insights that emerged from a human centered design (HCD) activity that was conducted in Lesotho. The objective was to advance the design of a feedback mechanism that would be introduced in clinics serving adolescents and young adults living with HIV/AIDS. Despite COVID-19 travel and social gathering restrictions, the USAID HQ-based team collaborated virtually with an implementing partner (EGPAF) throughout all phases. The session will review lessons learned for replication and the recommendations that emerged.